Wednesday, July 16, 2008



That's all you hear here in Oklahoma. Cricket is coming. It's a new phone place. Half the price of its competitors. So I'm thinking...have to check that out. I drop in Saturday evening a little after five.
I don't need a phone, but I wanted to get the modem so that I could have broadband/high speed yada at my home in the sticks.
So I go in and pay $145 dollars. That was a $35 activation fee, a month of service, and something else. It escapes me.
For took forever. And no. I'm not being facetious. There were two chicks there. One was busy talking to her friends on the phone while the other fumbled through my order and looked at my blankly. Frequently.
The chick with more experience told me that if I returned the modem in one day, that I could have a full refund. If I returned it in two-three days, I could have the $110 back but not the activation fee.
I'm well with that.
So I get the modem home. Pop the CD that came with it in my laptop. And all is well. Until I try to activate it.
It wouldn't activate.
I become frustrated. So I call Customer Service. My frustration level rises. I can't understand the girl I'm connected with. And then she keeps repeating this number to me so I can call it.
Let me just say...if you dial 1-800-Cricket and try to GET a customer service person...good fucking luck. Won't happen. It will tell you that it can't understand you and HANG UP ON YOU!!! I'm not kidding.
How poor of a customer service ethic IS THAT???
So I'm like...screw it. I'll take it back.
The store is closed Sunday. So I go back in Monday at lunch and explain that I couldn't get the modem to activate, and I want my full refund.
Apparently...I had to take it back THE SAME DAY to get the full refund.
I am not remotely amused.
I look at the girl (oh's the same two dumbasses) and told me one day. She said...I meant the same day.
OH! And I forgot to mention that they told me it would be a $40 flat fee. But when I got my paperwork, it was $40.55. One of the girls said...Cricket is a "green" company so there is a charge. NO ONE said that upfront!!! Not a damn word. But let's stick it to the customer for .55 under the guise of being "green."
So I look at the girl who has now reneged on her word and said, "You know. You do whatever it takes to make you feel better."
She quickly hands me my money and probably can't wait to see the back of me.
I will also mention that the woman in front of me was having problems because Cricket debited her account but still swore up and down they didn't.
Caveat emptor.
Yeah. No shit.

(Oh. Forgot to tell y'all that I reported them to the Better Business Bureau of Central Oklahoma.)


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